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Terms & Conditions

DEFINITIONS

  • “Agreement” means these Terms and Conditions.
  • “Account” means an electronic money account issued by Us to You.
  • “Card” means any MasterCard branded payment card, sticker or other payment instrument that may be issued by Us to You in conjunction with Your Account.
  • “Prepaid Product” means an Account or a Card.
  • “Customer Services” means the service team that will handle and process Your enquiries relating to the use of Your Prepaid Product, contact details of which are set out in Appendix 1.
  • “Expiry Date” means the date as indicated on Your Card and on which Your Card will cease to work.
  • “FCA” means the UK Financial Conduct Authority.
  • “Person” means a natural person, or a corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors and permitted assigns.
  • “We”, “Us” or “Our” means PPRO Financial Ltd, a company incorporated in England with registered address 20 Hanover Square London W1S 1JY, England and company registration number 07653641 and authorised by the FCA as an electronic money institution under registration number 900029.
  • “Website” means the set of web pages relating to Your Prepaid Product that is set out in Appendix 1 and accessible via the internet.
  • “You” or “Your” refers to the Person who has accepted these Terms and Conditions.

 

1. INFORMATION ON WHO WE ARE AND THIS AGREEMENT

1.1 This document sets out the general terms and conditions that apply to Your Prepaid Product and forms an agreement between You and Us governing the possession and use of Your Prepaid Product. Before ordering a Prepaid Product, You will be required to accept and agree to these Terms and Conditions. By submitting Your order for a Prepaid Product you indicate to Us that You have accepted and agree to these Terms and Conditions.

1.2 Cards are issued by Us pursuant to a license from MasterCard International Incorporated. We are regulated and authorised by the FCA. At all times Cards remain Our property.

1.3 This agreement will last for a period of 3 years or until the Expiry Date of your Card is reached, whichever happens sooner. This agreement and all communications between Us and You shall be in the English language. Correspondence relating to the use of Your Prepaid Product or these Terms and Conditions may be sent to Us at PPRO Financial Ltd, 20 Hanover Square London W1S 1JY, England.

1.4 In some cases, Your Prepaid Product or the electronic money on Your Prepaid Product may be distributed by a commercial third party. While such a commercial third party may distribute the Prepaid Product or the electronic money on Your Prepaid Product, this agreement is separate and distinct from any agreement You may have with such a commercial third party. We are not liable whatsoever for any dealings You may have with commercial third parties, and You indemnify Us completely from any claims that may arise out of such relationships.

1.5 Any appendices to this Agreement form part of this Agreement and will have effect as if set out in the body of this Agreement. Any reference to this Agreement includes the appendices.

2. PREPAID PRODUCTS

2.1 Your Prepaid Product is a prepaid payment instrument which may be used to pay for goods and services at participating retailers that accept online Account payments or MasterCard Cards subject to there being sufficient funds on Your Account. As with any payment instrument, We cannot guarantee that a particular retailer will accept Your Prepaid Product – please check with the retailer before attempting the transaction if You are unsure.

2.2 Your Card is not a credit card, charge card or a debit card supported by a bank account and is not in any way connected to a bank account. You must ensure that you have sufficient funds on Your Account to pay for each purchase, payment or cash withdrawal using Your Prepaid Product. Your Prepaid Product is intended for use as a means of payment, and funds loaded onto Your Account do not constitute a deposit. You will not earn interest on the balance of Your Account. Your Prepaid Product will expire on the Expiry Date and will cease to work. Please check the Website and section 8 of this document for further information.

2.3 When You receive Your Prepaid Product, it will be issued to You in an inactive state. You will need to activate it by referring to the Website and following the instructions for activation prior to use. If you do not activate Your Prepaid Product, any transactions that you attempt to carry out may be declined.

3. IDENTIFICATION REQUIRED FOR PURCHASE OF PREPAID PRODUCTS

3.1 As the Prepaid Product is a regulated financial services product, We are required by law to hold certain information about You. We use this information to administer Your Account, and to help Us identify You and Your Account in the event that Your Card or Account details are lost or stolen. We only keep this information as long as is necessary and for the purposes described. Please see section 15 for more information.

3.2 In order to obtain a Prepaid Product, You must be at least 18 years old unless We provide You notification otherwise. We may require evidence of who You are and of Your address. We may ask You to provide some documentary evidence to prove this and/or We may carry out checks on You electronically.

3.3 When We carry out these checks, Your personal information may be disclosed to credit reference agencies and fraud prevention agencies. These agencies may keep a record of the information and a footprint may be left on Your credit file, although the footprint will denote that the search was not a credit check and was not carried out in support of a credit application. It is an identity check only, and will therefore have no adverse effect on Your credit rating.

3.4 Your acceptance of these Terms and Conditions will indicate to Us that You consent to the checks described in this agreement being undertaken.

3.5 Where permitted, You may request additional Cards linked to Your Account. You authorise Us to issue additional Cards and Card PINs to the additional cardholders and You authorise each additional cardholder to authorise transactions on Your behalf. At all times You remain wholly responsible for any fees or transactions associated with a Prepaid Product or an additional Card or the use or misuse of any Prepaid Product or additional Card.

3.6 This agreement also applies to any additional Cards where applicable. You agree to communicate this agreement to all cardholders before they start using an additional Card.

4. FEES AND CHARGES

4.1 The fees and charges associated with Your Prepaid Product form an integral part of these Terms and Conditions. All fees and charges associated with Your Prepaid Product may be found in Appendix 1 as well as on the Website or can be provided to You upon request by emailing Customer Services. Unless otherwise indicated, all fees and charges will be deducted from Your Account balance and shall become applicable:

4.1.1 as of the date of Your acceptance of these Terms and Conditions; or
4.1.2 if you do not cancel Your Prepaid Product in accordance with paragraph 9.1 of these Terms and Conditions.

5. HOW TO USE THE PREPAID PRODUCT

5.1 A Prepaid Product may only be used by the person to whom the Prepaid Product was issued. In the case of an Additional Card, that Card may only be used by a person nominated by You. Prepaid Products are otherwise non‐transferable, and You are not permitted to allow other persons to use Your Prepaid Product, for example by disclosing Your PIN or allowing them to use Your Card or Account details to purchase goods via the Internet. Prior to use, Your Card should be signed on the signature stripe located on the back of the Card.

5.2 We will be entitled to assume that a transaction was authorised by You where the magnetic stripe on Your Card was swiped or the Card was placed in front of a contactless terminal to execute a payment; or the Card was inserted into a chip & PIN device; or the Card PIN was entered; or a sales slip was signed; or relevant Account information was supplied to the retailer that allows them to process the transaction in the case of an Internet or other non‐face‐to‐face transaction.

5.3 Once We have received Your instruction to proceed with a transaction, the transaction cannot be stopped or revoked. Once we have received your payment instructions, we will make payments within a specified time period. We calculate that time from the date we receive your instruction and not the time you send it. Instructions which are not received on a business day will be deemed to have been received on the next business day. We will deduct the value of the transaction, plus any applicable fees and charges from the remaining balance of Your Account. The retailer or service provider that has accepted Your Prepaid Product for payment will normally receive payment within 5 working days.

5.4 Under normal circumstances, if any payment is attempted that exceeds the remaining value on Your Account, the transaction will be declined. However in certain circumstances, a transaction may take Your Account into a negative balance. We will deal with such instances on a case by case basis, but where there is an outstanding shortfall on the balance, You will be held wholly responsible for paying the outstanding amount. You agree to pay Us the outstanding amount immediately on demand and authorise us to automatically debit such outstanding amount plus associated fees and costs from any top‐ ups You subsequently make to Your Account. Until Your Account is in good standing, We may restrict or suspend the use of Your Prepaid Product.

5.5 Under no circumstances whatsoever are You permitted to use Your Prepaid Product for the purposes of obtaining a cash advance or any other form of credit from Us. In circumstances where a loading transaction is authorised onto Your Account via either the InstantTransfer or SOFORT Banking payment methods but we do not receive the funds associated with the Account load, You will be required to pay us the outstanding amount associated with the Account load. If You do not comply with Our request in a reasonable amount of time, We may engage external parties to recover the outstanding amount from You or further pursue the matter in a court of law and You will be held responsible for any associated costs thereof.

5.6 If You use Your Card for a transaction in a currency other than the currency that the Card is denominated in, the transaction will be converted to the currency that the Card is denominated in by the MasterCard scheme network at a rate set by MasterCard International Incorporated. The exchange rate varies throughout the day and is not set by Us; therefore We are not responsible for and cannot guarantee You will receive a favourable exchange rate. You can ask Us for information about the exchange rate used after the transaction has been completed by contacting Customer Services.

5.7 Normally, We will be able to support transactions 24 hours per day, 365 days per year. However, We cannot guarantee this will be the case, and in certain circumstances – for example a serious technical problem – We may be unable to receive or complete transactions.

6. RESTRICTIONS ON USE OF PREPAID PRODUCTS

6.1 Your Prepaid Product is not linked to a bank deposit account and is not a cheque guarantee card, charge card or credit card and is not permitted to be used as such, nor may it be used as evidence of identity.

6.2 In certain sectors, Merchants such as car hire companies, hotels and other service providers will estimate the sum of money You may spend or for which You require authorisation. The estimate may be for more than the amount You spend or are charged. This means that some of the funds on Your Account may be held for up to 45 days and accordingly, You will not be able to spend this sum during this period. We cannot release such sum without authorisation from the Merchant. See the Website FAQ section for more details. Your Prepaid Product may not be used for illegal gambling or any other illegal purposes. Your Prepaid Product cannot be used in situations where it is not possible for the Merchant or supplier to obtain online authorisation from Us that You have sufficient balance for the Transaction. For example: transactions on trains, ships and some in‐flight purchases.

6.3 You are not permitted to use Your Account to aggregate payments for what we deem to be commercial purposes. In particular, if Your Account receives loads from more than 5 third party money senders in any given 90 day period, we consider such use to be outside the scope of normal use of the Account. In such circumstances use of Your Account will be restricted and we reserve the right to terminate our relationship with You immediately.

6.4 Use of an Account may further be restricted without notice if suspicious, fraudulent, high risk or illegal activities are identified or suspected, if We believe You have not complied with these terms and conditions, or in the event of exceptional circumstances which prohibit the normal operation of the Account.

7. MANAGING YOUR PREPAID PRODUCT

7.1 Details of how to activate Your Prepaid Product can be found on the Website. You can check the balance of Your Account and view a statement of Your Account activity by visiting the Website and logging in with Your credentials. Your statement will show the funds You have loaded onto Your Account and all amounts (transactions, withdrawals and fees) charged to it. Your statement is updated regularly and at least on a daily basis. We do not provide paper statements.

8. EXPIRY OF THE PREPAID PRODUCT

8.1 Your Prepaid Product will expire on the Expiry Date. On that date, the Prepaid Product willcease to function and You will not be entitled to use the Prepaid Product.

8.2 In some cases, We may issue a new Prepaid Product to You shortly before the Expiry Date however We are not obliged to do so and may elect at our sole discretion to not issue You a new Prepaid Product. If You do not inform us of Your intent to withdraw from this Agreement before the Expiry Date and we issue a new Prepaid Product to you, these Terms and Conditions are automatically renewed and applicable.

8.3 Notwithstanding the above, You may terminate this Agreement (and thus cancel Your Prepaid Product) at any time before the Expiry Date, by writing or emailing and informing Us of Your decision. You must also destroy Your Card and send it to Us to redeem any available funds held on Your Account and You will be charged a termination fee as provided for in Appendix 1. Providing We reasonably believe that You have not acted fraudulently and once You have provided us the information requested in section 9.3, We will make an electronic transfer of the remaining balance of Your Account to a bank account in the European Economic Area that You nominate. However, We reserve the right to hold available funds for up to 15 business days after receipt of Your cancellation instructions before releasing them to You; this is to ensure that all pending transactions have been received and settled.

8.4 We will not redeem the funds on your Prepaid Product if you send us a request for a refund more than 6 years after the date your right to use your Prepaid Product to make payment transactions ceases e.g. 6 years after your Prepaid Product is cancelled or expires and not renewed or replaced in accordance with these Terms and Conditions.

9. CANCELLATION AND REDEMPTION PROCEDURE

9.1 You are entitled to a 14‐day ‘cooling off’ period from the date that You accept this Agreement. Should You wish to cancel Your Prepaid Product and this Agreement please return Your Card together with a written letter of cancellation to Customer Services at the address specified in Appendix 1 unsigned and unused within 14 days of your acceptance of this agreement and a full refund of any fees paid to date will be made. Note that You will not be entitled to a refund of any fees if You have used Your Prepaid Product during the 14‐day cooling off period and You will not be entitled to a redemption of money that You have already spent on goods or services.

9.2 After 14 days from the date that You accept this Agreement You may redeem some or all of the remaining balance of Your Account by contacting Customer Services or otherwise writing to Us. Where You request this, We will make an electronic transfer to a bank account in the European Economic Area that You nominate once you have provided us the information requested in section 9.3. You will be charged a redemption fee as detailed in section 20 should You make such a request either prior to or 12 months following the Expiry Date.

9.3 Before We can redeem any remaining funds on Your Account, You must provide Us:

9.3.1 The serial number of Your Card where applicable
9.3.2 The value left on Your Account
9.3.3 Your full name, email address and a contact phone number
9.3.4 A legible copy of a government issued ID (e.g. passport or driver’s license)
9.3.5 A legible copy of a proof of Your residential address
9.3.6 Bank Account details in the European Economic Area including IBAN and BIC whereyou would like us to transfer Your funds to.

In order to comply with Our legal obligations We may ask you to provide Us with certain other information before We process Your redemption request including the provision of notarised documentation per post. We will not complete Your redemption request if We believe You have provided false information, or We are concerned about the security of the transaction, or if Your Account is not in good standing or if there are insufficient funds to cover the redemption and any redemption fee.

9.4 If You request redemption of the entire remaining balance of Your Account in accordance with sections 9.1 or 9.2, We will interpret this as Your withdrawal from this agreement and We will cancel Your Prepaid Product and charge You an Account closure fee as set out in Appendix 1.

9.5 We may suspend or cancel Your Prepaid Product or this Agreement:

9.5.1 if Your Prepaid Product reaches its Expiry Date, and We have decided not to issue You with a new Prepaid Product at Our sole discretion;
9.5.2 if You break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter within 7 days, or use Your Prepaid Product or Account or any of its facilities in a manner that We believe is fraudulent or unlawful;
9.5.3 if You act in a manner that is threatening or abusive to Our staff, or any of Our representatives;
9.5.4 if You fail to pay fees or charges that You have incurred or fail to put right any shortfall;
9.5.5 if there is no activity on Your Account for a period of 3 consecutive months or more;
9.5.6 at the natural end of this agreement; or
9.5.7 if We reasonably believe or suspect Your Prepaid Product use may entail a risk of reputational damage for Us or may be linked to financial crime; or
9.5.8 if We otherwise reasonably believe that You have not complied with these terms and conditions.

9.6 If Your Prepaid Product is suspended or cancelled We will notify You in advance or as soon as practicable thereafter, unless to do so would be contrary to any applicable law or regulation or would jeopardise any fraud investigation. If the circumstances surrounding the suspension of Your Prepaid Product are resolved to Our reasonable satisfaction, Your Prepaid Product will be reactivated and available for use or replaced if necessary.

9.7 If Your Prepaid Product is cancelled, you must tell us as soon as practicable what you want us to do with any unused funds.

10. KEEPING YOUR PREPAID PRODUCT DETAILS SAFE

10.1 We will assume that all transactions entered into by you with your Card or Account details are made by you unless notified to Us in accordance with section 11.1. You are responsible for keeping Your Prepaid Product and its details safe. This means You must take all reasonable steps to avoid the loss, theft or misuse of Your Card or Your Account details. Do not disclose Your Card or Your Account details to anyone except where necessary to complete a transaction. You should be satisfied that the retailer or service provider is genuine and has taken adequate steps to safeguard Your information before proceeding with the transaction and supplying them with the physical Card or its Account details.

10.2 Once your Card has expired or if it is found after you have reported it as lost or stolen you should destroy your Card by cutting it in two through the magnetic strip.

10.3 You must keep your Prepaid Product PIN safe at all times. This includes:

10.3.1 Memorising your PIN as soon as you receive it, and destroying the letter or otherdocument on which we provided the PIN to you immediately.
10.3.2 Never writing your PIN on your Card or on anything you usually keep with yourCard.
10.3.3 Keeping your PIN secret at all times, including by not using your PIN if anyone else iswatching.
10.3.4 Not disclosing your PIN to any person, except that you may disclose the PIN orally (but not in writing) to a person authorised to use your Card or Account.
NEVER COMMUNICATE YOUR PREPAID PRODUCT PIN TO ANYONE IN WRITING. This includes printed messages, e‐mails and online forms.
Failure to comply with the above may be treated as gross negligence and may affect your ability to claim any losses.

11. LOST, STOLEN OR DAMAGED CARDS

11.1 If You lose Your Card or it is stolen or damaged or You believe Your Account has been compromised please notify Us immediately by telephoning Card/Account Block Services on the telephone number provided in Appendix 1. You will be asked to provide Your Card or Account number and other information to verify that You are the authorised cardholder or Account holder. Following satisfactory completion of the verification process, We will then block any lost or stolen Card or compromised Account to prevent unauthorised use and cancel any damaged Card to prevent further use. Note that the telephone number provided is ONLY for blocking lost or stolen Cards or compromised Accounts and is not available for general enquiries which must be made via email.

11.2 If We believe You have acted fraudulently, or if We believe You have intentionally or with gross negligence failed to keep Your Prepaid Product or its details safe at all times, We will hold You liable for all transactions and any associated fees.

11.3 We will limit Your liability to the equivalent of EUR 50.00 providing that You act with reasonable care and notify Us as soon as You can if Your Card has been lost or stolen or You believe Your Account has been compromised.

11.4 After You have notified Us of the loss, theft or risk of misuse, and providing that We are able to identify Your Card or Account and satisfy certain security checks, We may issue a replacement Prepaid Product and/or PIN to You. Certain fees may apply for the re‐issue of a lost or stolen card, please see Appendix 1 for details. The cooling off period described in condition 9.1 does not apply to replacement Prepaid Products.

12. PURCHASES FROM RETAILERS AND TRANSACTION DISPUTES

12.1 We accept no responsibility for the quality, safety, legality or any other aspect of any goods or services purchased by You with Your Prepaid Product. Any disputes which arise in connection with such purchases must be addressed directly with the Merchant providing the relevant goods or services. Once You have used Your Prepaid Product to make a purchase, You cannot stop that Transaction. We are not liable for the failure of any Merchant to honour Your Card or payment via Your Account.

12.2 If You believe You did not authorise a particular transaction You must notify Us of the issue immediately by contacting Customer Services. We may require You to provide details of Your complaint in writing.

12.3 If You do not tell Us within 13 months after an unauthorised Transaction was made You may not be entitled to a refund. No refund will be made until Our investigation is complete. We reserve the right not to refund sums to You if We believe that You have not acted in accordance with these Terms and Conditions.

12.4 Subject to section 12.3 and providing that You have complied fully with this Agreement and not acted fraudulently or without reasonable care, You will not be liable for any unauthorised transactions incurred with Your Prepaid Product if You inform us and cancel Your Prepaid Product immediately after becoming aware of the unauthorised use of Your Prepaid Product. At Our request, You shall provide factual elements and information relating to such circumstances. We will refund the amount of a transaction which our reasonable investigations show has not been authorised by You. If our reasonable investigations discover that the disputed transaction was not an unauthorised transaction or that You have failed to comply with this Agreement, including failing to follow any of the safeguards set out under section 10, We will not refund the disputed transaction and We will charge a security check fee as set out in Appendix 1.

12.5 In certain circumstances, a transaction will be initiated but not fully completed. Where this happens, this may result in the value of the transaction being deducted from Your Account balance and therefore unavailable for use – We refer to this as a “hanging authorisation” or “block”. In these cases, You will need to contact Customer Services and present relevant evidence to show that the transaction has been cancelled or reversed.

12.6 Where a retailer provides a refund for any reason (for example, if You return the goods as faulty) it can take several days for the notification of the refund and the money itself to reach Us. As such, please allow 5‐10 days from the date the refund was carried out for the refund to be applied to Your Account. Any refunds for goods or services purchased with Your Prepaid Product may only be returned as a credit to Your Account. You are not entitled to receive refunds in cash.

12.7 In certain circumstances, We may refuse to complete a transaction that You have authorised. These circumstances include:

12.7.1 if We are concerned about the security of Your Prepaid Product or We suspect Your Prepaid Product is being used in a fraudulent or suspicious manner
12.7.2 if sufficient funds to cover the transaction and all associated fees are not available at the time that We receive notification of the transaction
12.7.3 if there is an outstanding shortfall on the balance of Your Account
12.7.4 if We have reasonable grounds to believe You are acting in breach of thisagreement
12.7.5 errors, failures (mechanical or otherwise) or refusals by merchants, paymentprocessors or payment schemes processing transactions.

13. CUSTOMER SERVICES & COMPLAINTS PROCEDURE

13.1 Customer Services is available 9am to 5pm CET Monday to Friday via the Website. During these hours We will endeavour to resolve all enquiries immediately, however please note that certain types of enquiry can only be resolved during normal business opening hours. Enquiries received after the close of business on a particular day will be treated as having arrived on the following business day. You can contact Our Customer Services team via the support section of the Website.

13.2 If You are not satisfied with any element of the service You receive, any complaints should also be made to Customer Services using the contact details in Appendix 1. Calls may be monitored or recorded.

13.3 If after contacting Customer Services you remain unhappy, please provide written notice of Your complaint or concerns to PPRO Financial Ltd, Attention: Customer Services, 20 Hanover Square, London W1S 1JY, UK. All queries will be handled in accordance with Our complaints procedure. Customer Services will provide a copy of the complaint procedure upon request.

13.4 If, having exhausted Our complaints procedure, You remain unhappy, You may complain to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, UK. Tel +300 123 9123 or 0800 023 4567, e‐mail complaint.info@financial‐ombudsman.org.uk, web www.financial‐ombudsman.org.uk.

14. LIMITATION OF LIABILITY

14.1 To the maximum extent permitted by applicable law, We will not be held liable for:

14.1.1 any fault or failure relating to the use of the Card or Account that is a result of abnormal and unforeseeable circumstances beyond our control which would have been unavoidable despite all our efforts to the contrary, including but not limited to, a fault in or failure of data processing systems;
14.1.2 the goods or services that you purchase with your Prepaid Product;
14.1.3 any loss of profits, loss of business, or any indirect, consequential, special or punitive losses; or
14.1.4 any acts or omissions that are a consequence of our compliance with any national or European Union law.
14.1.5 any fees charged by third parties such as other banks, financial institutions or CTPs for use of their facilities or services.
In any event Our liability will be limited to the balance of Your Account at the time that the event occurs.

14.2 In addition to the conditions set out in section 14.1, our liability shall be limited as follows:

14.2.1 Where your Prepaid Product is faulty due to our fault, our liability shall be limited to replacement of the Card or Account, or at our choice, repayment to you of the available funds on Your Account;
14.2.2 Where sums are incorrectly deducted from the available funds on Your Account due to our fault, our liability shall be limited to payment to you of an amount equivalent to the amount incorrectly deducted.
14.2.3 In all other circumstances of our default, our liability will be limited to repayment of the amount of the available funds on Your Account.
14.2.4 Nothing in this Agreement shall exclude or limit our liability for death or personal injury.

14.3 If You have used Your Prepaid Product fraudulenty or allowed Your Prepaid Product to be used fraudulently, in a manner that does not comply with these terms and conditions, for illegal purposes, or if You have allowed Your Prepaid Product or its details to be compromised due to Your negligence You will be held responsible for the use and misuse of the Prepaid Product. We will take all reasonable and necessary steps to recover any loss from You, and there shall be no maximum limit to Your liability except where relevant laws or regulations impose such a limit. This means You should take care of Your Prepaid Product and its details and act responsibly, or You will be held liable.

14.4 Providing that You have taken all reasonable care necessary, the maximum liability You will have for misuse of a lost or stolen Card or its details or misuse of a compromised Account will be equivalent to EUR 50.00.

14.5 The UK Financial Services Compensation Scheme does not apply to Your Prepaid Product. However as a responsible e‐money issuer We take the security of Your money very seriously. Your funds are held in a secure client account, specifically for the purpose of redeeming transactions made via Your Prepaid Product. In the unlikely event of any insolvency, funds that have reached Our client account will be protected against claims by creditors. We will be happy to talk through any questions or concerns You might have; please contact Customer Services for information.

15. YOUR PERSONAL INFORMATION

15.1 We collect certain information about the purchaser and the users of the Prepaid Product in order to operate Our prepaid programme. PPRO Financial Ltd is a Data Controller of your personal data, and will manage and protect your personal data in accordance with the Data Protection Act 1998 (UK).

15.2 We may transfer your data outside the EU to our commercial partners where necessary to provide Our services to You, such as customer service, account administration, financial reconciliation, or where the transfer is necessary as a result of Your request, such as the processing of any international transaction. When we transfer data outside the EU, we will take steps to ensure that Your data is afforded substantially similar protection as data processed within the EU. Please be aware that not all countries have laws to protect data in a manner equivalent to that of the EU. Your acceptance of this Agreement indicates to Us that you agree to the transfer of Your data outside the EU.

15.3 You have a right to inspect the personal data We hold about You however We will ask You to pay a fee of EUR 10.00 to cover Our administration costs. We may ask You to provide us certain information so that (a) We can be sure the person making the request is the individual to whom the personal data relates; and (b) we can find the personal data covered by the request. This is to avoid personal data about one individual being sent to another, accidentally or as a result of deception. For further information please contact Customer Services.

15.4 We are committed to maintaining Your personal data in accordance with legal requirements relating to the collection, storage and use of personal data under the terms of the Data Protection Act 1998 (UK). We will not pass information We hold about You to any third party other than where:

15.4.1 We are legally required to disclose; or
15.4.2 We have a public duty to disclose or Our interests require that we disclose; or
15.4.3 The disclosure is made with Your consent; as set out in this section 15 and in Ourprivacy policy.

15.5 We may use the services of third parties to provide services on Our behalf which may include the processing of information about You.

15.6 We may share information about You with credit reference agencies to verify Your identity and suitability for a Prepaid Product.

15.7 We may share information about You to prevent crime, prevent money laundering, for anti‐terrorism purposes, to verify Your identity, to recover debt and to meet our legal obligations. We may share information about You both within the United Kingdom and overseas.

15.8 We may contact You to advise You of other products or services provided by Us. If You do not want Us to contact You about such products and services please let Us know.

15.9 If We suspect that We have been given false or inaccurate information, We may record and report suspicion together with any other relevant information to the relevant authorities.

15.10 If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and relevant authorities to prevent fraud and money laundering and financing of terrorism.

15.11 We may check all personal information given by You with fraud prevention agencies and other organisations, and We may seek information about You from credit reference agencies to verify Your identity. A record of such enquiries will be kept.

16. CHANGES TO THESE TERMS AND CONDITIONS

16.1 These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve the delivery of Our Prepaid Product scheme. Subject to section 16.2, any changes to these Terms and Conditions will be notified to You two months before the changes take effect (unless law requires or permits Us to make a more immediate change or We believe the changes are for Your benefit).

16.2 We reserve the right from time to time to implement upgrades to improve the provision of Our services. We will use Our best endeavours to provide as much advance notice as possible of any such changes, if reasonably practicable.

16.3 Changes to the spending limits of Your Prepaid Product that are necessary in order for Us to comply with Our legal requirements are not considered to be changes to these Terms and Conditions and therefore do not require prior notice. You can always check Your spending limits by logging into Your Account.

16.4 It is Your responsibility to check the Website regularly for changes to Our Terms & Conditions. We will assume that You have done so, and will be entitled to assume You have accepted any changes to these Terms & Conditions unless You notify Us otherwise prior to the proposed date of the change. We may consider such notification to amount to Your rejection of the Agreement and notice by You of its termination. We will deal with any such circumstances on a case‐by‐case basis.

17. LAW AND COURTS

17.1 The law of England and Wales applies to these Terms and Conditions and the courts of England and Wales will deal with any legal proceedings that may arise between You and Us.

17.2 The Contracts (Rights of Third Parties) Act 1999 will not apply to this agreement and no person other than You and Us will have any rights under it.

18. ASSIGNMENT

18.1 We may assign the benefit or burden of this agreement to another company at any time by giving two months’ notice of this. If We do this, Your rights will not be affected.

19. LOADING YOUR ACCOUNT

19.1. Your Account may only be loaded via channels that We approve. The type and nature of these load channels will depend on the commercial relationship We have with Our commercial partners.

19.2. The time that it takes for Your Account balance to be updated when You load Your Account depends on the method that You use and the time it takes for the funds to be sent to Us. We will further describe these load channels for Your Account and any applicable fees on the Website, however should You have any questions about ways to load Your Account please contact Customer Services.

19.3 You will be held responsible at all times for ensuring that the amount of any funds that are authorised to be loaded onto Your Account are transferred as such. In particular if You use Your Account and it runs into a negative balance You will be held liable for transferring enough funds to return the Account to a zero or a positive balance.

19.4 We may implement loading limits in relation to Your Accont for legal or regulatory reasons or to comply with Our security and risk management policies. Where we implement such loading limits, these will be notified to You via the Website or via Customer Service communication.

19.5 Notwithstanding the provisions of this section 19, We may refuse to load Your Account should we have concerns regarding the origin of funds or, depending on the type of Account and associated load limit, should any identification requirements set out in section 3 not have been met. We may request information from You regarding the origin of funds. We may at our absolute discretion refuse any order, request or associated payment You make for the purchase of electronic money without giving any reason and without liability for any loss or damage incurred by you or any other party.