Contact Us
viabuy.com is published by viabuy.com. The best way to reach us is by email at info@viabuy.com.
What to write to us about
- Errors: a wrong number, a calculation that doesn’t add up, or a license detail that doesn’t match the regulator’s register.
- Outdated terms: a bonus, wagering requirement, limit or payment method that has changed. A link to the operator’s current terms helps us check it faster.
- Partnerships: commercial and affiliate inquiries. How partnerships work on this site is explained in our editorial policy.
What we can’t help with
We don’t run any casino, so we can’t see your account, release a withdrawal or reopen a closed account. Contact the casino’s support first. If that goes nowhere, take your complaint to the regulator that licensed the site. For a site licensed abroad, that’s the foreign regulator, not a US state.
We also can’t help with old VIABUY accounts or cards. viabuy.com has no connection to the former product, its issuer or its team.
If gambling is causing you problems, our responsible gambling page lists where to get help.